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Quick Answers

We Love a Chitchat
In a hurry? Here are some quick, simple answers to the questions people ask most often. Before you get in touch, see if we’ve answered yours.

 

  • How much can I borrow?
    Our minimum loan amount is N100,000 and the upper limit for a new customer is N5, 000, 000. Both depend on borrower’s capacity to repay based on verifiable income level and other selection criteria.
     
  • Can I extend my loan tenor?
    Yes, you can extend an existing facility loan tenor through a Top-up. As an existing customer, you can access a maximum tenor of 15 months (as an individual).
     
  • What is a Top up?
    A top up is returning/increasing the balances on an existing loan facility. The existing facility will be liquidated in order to process a new loan, as you cannot have two loans running simultaneously. The amount of money receivable (the difference between the New Principal and Unpaid Principal on the Existing Loan) will be communicated and disbursed into your account of choice.
     
  • Can I have more than one loan running at the same time?
    You cannot have more than one loan at a time, but you can apply for a top up loan after three repayments on your existing loan.
     
  • Does Page Financials require a credit check?
    Yes, your application is subject to a credit check before approval.
     
  • Do I need to come to the branch to apply for a loan as an existing customer? 
    No, your application can be made online via your page on our secure portal. After the application has been made, our mail runner would pick up your cheques from your office.
     
  • Do I have to be in paid employment to get your loans?
    Yes, you have to be a salary earner to access our different loan packages.
     
  • When my application has been moved to the next level, how will I know if it has been approved?
    You receive a confirmatory text telling you the status of your loan same day.
     
  • How do I make repayments on my loan?
    You can make repayments via four different channels depending on which is convenient.
     
    NUBAN Cheques: Your cheques serve as a fall back plan for repayment and will be presented only in cases where we are unable to claim your repayment via DDM.

    Online Payments: You can login onto your online profile page on our Secured Online Banking Platform and conveniently make your loan repayment. This payment is reconciled automatically without human interference and can easily be adopted as a primary form of repayment.

    POS: You can also make payments using our Point of Sale machines in our office and collect the repayment due for the month in question. 

    Direct Debit Mandate (DDM): This is adopted as your primary form of repayment towards your existing facility and is set up as a part of your initial application process via your online profile.

    Remita: This also serves as an automated primary form of repayment towards your existing facility. It is set up by contacting your bank and having them set it up on your behalf.
  • When will the repayment be due?
    On your salary pay day.

 

  • Can I pay down my outstanding loan before the end of the loan tenure?
    Yes, you can pay down/liquidate your existing facility at any time.

 

  • My salary has been delayed and my account is not funded?
    We will hold your cheque from being presented for 24 hours, during which we would implore you to keep us posted on the status of your account.

 

  • My employer has changed and so has my salary date, can my repayment date be changed?
    Yes, your repayment date can be changed. To facilitate this change, please send this request via mail to customer@pagefinancials.com with evidence of the change of employment.

 

 

  • When there is a case of double debit in the same month, what do I do?
    Please send us an email at customer@pagefinancials.com or call our Contact Centre on 016317243 and we will refund the second debit after due confirmation.

 

  • How do I retrieve my remaining cheques?
    You can visit our office to retrieve your cheques at least 24 hrs after request, once loan has been fully liquidated.

 

  • What are the hidden charges associated with this loan?
    There are no hidden charges.

 

 

  • How do you compute the liquidation amount?
    The liquidation amount consists of your outstanding principal, outstanding management fee and interest accrued to date of liquidation. You can check your liquidation amount at your convenience on your page via our secure online portal. https://ibank.pagefinancials.com/  
    Please note that the amount is valid as at that day only.
  • How long do I have to wait after repaying a loan in full before I can reapply for a new one?
    You can reapply any time after your loan has been settled.
  • What is Online banking?
    Online banking is a real time solution that enables you to access your account 24 hours a day, 7 days a week.
     
  • Who can use our Online banking?
    Page account holders can access our Online-banking platform. Your Page All-In-One account gives you access to transact and access information on our Online Banking Platform.
     
  • How much does it cost to get on the Online Banking Platform?
    Our Online Banking Platform is free.
     
  • What can a customer do with Online Banking?
    All customers can check account balances, view account statements, view transaction history for various accounts. In addition, account holders may transfer funds and buy airtime.
     
  • What infrastructure has to be in place?
    All you need is a Personal Computer, Tablets, Head-held Device or other device that is connected to the Internet.
     
  • How can I get the Online Banking service?
    Please visit our secured website at https://pagefinancials.com to login
     
  • How does it work?
    Registered customers can follow this https:// pagemfbank.com to login. Thereafter, enter your login ID and password and proceed from there.
     
  • What are the benefits associated with using our Online Banking?
    You can conclude transactions from one end to the other online. There is also the convenience of self-service 24hours every day.
     
  • How secure is our Online banking?
    Our Online Banking is secured by the most up to date version of our security certificate that guarantees the top-notch security of data exchanged over our platform
     
  • Where can funds be transferred?
    Funds can be transferred to all local banks in Nigeria.
     
  • I am a customer and I am not registered on the Page Online Banking, How do I register?
    You can register on our website at https://pagefinancials.com click on Internet Banking and choose subscribe to register.
     
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  • How do I download the Mobile App?
    Simply go to the Apple store or Google Play store to download. Once done, simply register your device and you will be able to log in with the touch ID of your phone by enabling the feature via settings.
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  • What can I do with the Mobile App?
    With the Page Mobile App, you can access your Page account on the go, do transfers, pay bills and purchase airtime, credit your account 
  • using any bank card and set up Target Savings on your account
  • If I’m stuck, can I have help on the app?
  • Yes, you can chat with our customer care representative to assist you.
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  • What does DDM mean?
    It is a convenient way of making your payment without having your cheque presented, for loan repayment or Target Savings contribution.
     
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  • How does the DDM work?
  • The DDM is set up with your Debit MasterCard or Visa Card at the point of initiating a Loan or Target Savings Plan. Your account will be debited automatically on agreed date for payment.
     
  • What card can I use to set up my DDM?
    For your loan repayment, please set up with your Debit MasterCard or Visa Card. For savings contribution, debit cards that come with your salary account would be preferable.
     
  • When does the DDM stop debiting my account?
    The DDM terminates at the end of your loan/savings tenor.
     
  • What does Remita mean?
    It is a convenient way of making your payment without having your cheque presented, for loan repayment.
     
  • How does the Remita work?
    It is set up via a link after which you visit your bank to have it activated on your account. A form of confirmation with the RRR number is then issued to you and stamped by the bank. 

    Also, append your signature and then submit as part of your documentation.
     
  • When does the Remita stop debiting my account?
    The Remita terminates at the end of your loan.
  • What is the minimum amount I can save with Page?
    The minimum amount is N10, 000.00
     
  • What is the minimum tenor?
    The minimum tenor is 3 months and it extends as long as you want to save
     
  • If I have urgent cash needs, can I liquidate and get my funds?
    Yes, however, there is a token charged on the accrued interest
     
  • How can I know my account balance?
    Your account balance can be viewed through Page Online Banking
     
  • Can I roll over my savings into a Term Deposit Contract?
    Your savings can definitely be rolled into a high yield Fixed Deposit for as long as 360 days. Please send an email to customer@pagefinancials.com
     
  • What is the minimum amount I can fix with Page?
    The minimum amount is N250, 000.00
     
  • What is the minimum tenor?
    The minimum tenor is 90days
     
  • If I have urgent cash needs, can I liquidate and get my funds?
    Yes, however, there is a token charged on the accrued interest
     
  • How can I get my interest?
    Interest payments can be paid into your account of choice monthly, quarterly, annually or upon maturity
     
  • Can I get my interest upfront?
    You can get your interest upfront with funds placed for a minimum tenor of 90days
     
  • Are there any associated charges
    No. However, there is a 10% withholding tax to be charged on the accrued interest.
  • What are Orange Rewards?
    Orange Rewards are loyalty points which accrues with time and can be converted into cash for your use.  

 


 

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