Customer Service Done Right: How We Ensure Your Satisfaction – Naija Style!
As we celebrate Customer Service Week, we want to take a moment to say a big thank you to all our customers! Here at Page Financials, we understand that our success depends on your satisfaction, and we are committed to giving you a service experience that makes you feel valued, appreciated, and heard.
In true Naija style, we go above and beyond to make sure you enjoy every moment with us, from the first phone call to the final service delivery. Let’s break down how we do it the Naija way – with efficiency, personalization, and that allimportant human touch.
Our minimum loan amount is N100,000 and the upper limit for a new customer is N5, 000, 000. Both depend on borrower’s capacity to repay based on verifiable income level and other selection criteria.
How do I make repayments on my loan?
You can make repayments via four different channels depending on which is convenient. Remita: This serves as an automated primary form of repayment towards your existing facility. It is set up by contacting your bank and having them set it up on your behalf.
Direct Debit Mandate (DDM): This is adopted as your primary form of repayment towards your existing facility and is set up as a part of your initial application process via your online profile. NUBAN Cheques: Your cheques serve as a fall back plan for repayment and will be presented only in cases where we are unable to claim your repayment via Remita or DDM.
Online Payments: You can login to your online profile page on our Secured Online Banking Platform and conveniently make your loan repayment. This payment is reconciled automatically without human interference and can easily be adopted as a primary form of repayment.
What is Online banking?
Online banking is a real time solution that enables you to access your account 24 hours a day, 7 days a week.
What does DDM mean?
It is a convenient way of making your payment without having your cheque presented, for loan repayment or Target Savings contribution.
What is the minimum amount I can save with Page?
The minimum amount is N10, 000.00
What is the minimum amount I can fix with Page?
The minimum amount is N200, 000.00
What are Orange Rewards?
Orange Rewards is a scheme by Page to reward its customers as part of the relationship experience with us. They are loyalty points which accrues with time and can be converted into cash or airtime for your use.
What is Confidence Rating?
This is a scheme by Page to reward its customers as part of the relationship experience with us.